FAQs
Frequently Asked Questions
FAQs for Aveon Services
Welcome to Aveon Services’ FAQ page! Below, we’ve compiled answers to common questions about our home health and residential service agency (RSA) offerings in Washington, DC, and Maryland. If you don’t find your question here, feel free to contact us directly.
General Questions
Q: What services does Aveon Services provide?
A: Aveon Services offers skilled nursing and medical care services in Maryland and non-medical home care services for adults and seniors in both Washington, DC, and Maryland.
Q: Where are your services available?
A: We operate in Washington, DC, and Maryland. Skilled nursing and medical services are offered in Maryland, while non-medical care is provided in both locations.
Q: Who can benefit from your services?
A: Our services are designed for adults and seniors who need assistance with medical care, personal care, or daily living activities to maintain independence and improve quality of life.
Q: What is the difference between medical/skilled nursing care and non-medical care?
A: Medical or skilled nursing care involves professional healthcare services like wound care, medication management, and health monitoring, provided by licensed nurses. Non-medical care includes personal assistance, companionship, and help with daily tasks, such as bathing, dressing, and meal preparation.
Services and Eligibility
Q: What are the qualifications of your caregivers?
A: Our caregivers are highly trained and certified professionals. Skilled nursing services are provided by licensed nurses, while our non-medical care team includes trained and compassionate Home Health Aides (HHAs) and caregivers.
Q: How do I know if my loved one qualifies for your services?
A: Eligibility depends on the type of care needed. For skilled nursing services in Maryland, we require a physician’s order or care plan. Non-medical care is available to anyone needing assistance with daily activities. Contact us for a free assessment to determine the best care plan.
Q: Do you accept insurance or Medicaid?
A: Currently, we are private-pay only and do not accept Medicaid or insurance. We are exploring these options for the future, but at this time, services are paid directly by clients.
Q: Can I customize the care plan for my loved one?
A: Absolutely. Every care plan we provide is fully personalized. We work closely with families to understand specific needs, routines, and preferences so the care we deliver fits your loved one perfectly.
Skilled Nursing Care (Maryland)
Q: What does skilled nursing care include?
A: Skilled nursing includes services like medication administration, wound care, health monitoring, and post-surgical support. For a full list, visit the Skilled Nursing section under our Services tab.
Q: Are your skilled nurses licensed?
A: Yes, all our skilled nursing staff are licensed professionals in the state of Maryland.
Q: Can you provide skilled nursing care in assisted living facilities?
A: Yes, we can collaborate with assisted living facilities to provide additional skilled nursing services if needed.
Non-Medical Care (DC and Maryland)
Q: What does non-medical care include?
A: Non-medical care includes companionship, light housekeeping, assistance with bathing, grooming, meal preparation, medication reminders, and other daily activities.
Q: How often can caregivers provide non-medical care?
A: Care can be scheduled as needed, ranging from a few hours a week to 24/7 support.
Q: Are your caregivers trained to assist with dementia or Alzheimer’s care?
A: Yes, our caregivers are trained to provide compassionate and effective care for individuals with dementia or Alzheimer’s.
Process and Logistics
Q: How do I get started with Aveon Services?
A: Getting started is simple. Contact us to schedule a free consultation. We’ll assess your needs and help you create a personalized care plan.
Q: How do you ensure the quality of care?
A: We have rigorous hiring standards and provide ongoing training for our team. Additionally, we conduct regular quality checks and maintain open communication with families to ensure satisfaction.
Q: What are your hours of operation?
A: We offer services 24/7 to accommodate our clients’ needs. Our office hours are Monday through Friday, 9 AM to 5 PM. For immediate assistance, call our 24/7 line: (202) 239-0951 (DC) or (410) 480-7098 (MD).
Contact Information
Q: How can I reach Aveon Services?
A: You can contact us via phone: for Maryland, call (410) 480-7098, and for DC, call (202) 239-0951. You can also email us at contact@aveonservices.com. Alternatively, fill out the contact form on our website, and a member of our team will get in touch with you promptly.
Q: Where is your office located?
A: Our DC office is located at 4315 50th St. NW, Suite 100, Washington, DC, 20016, and our Maryland office is at 5850 Waterloo Rd, Suite 140, Columbia, MD, 21045. We proudly serve the surrounding areas in both DC and Maryland.
If you have any additional questions, please don’t hesitate to reach out. We’re here to help you and your loved ones live safely, comfortably, and independently.
